Dear Valued Customers,
Please read through the terms and conditions below before placing your order to ensure that you understand our policies.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Categories not eligible for Return:
- Depot products cannot be returned as per the Policy.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or in transit, then you can request for a replacement.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/replace within 3 days of receiving the order:
- Step 1: Contact our Customer Support team via email (firstname.lastname@example.org) within 3 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
Note: In replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
For any further questions, feel free to contact us.
Thank you for reading and understanding our policies.
Enjoy creating a revolution with Depot tools.
The Depot Team